aura hokiPrivacy Policy

This page describes what we collect when you use aura hoki and how we keep that data protected. We at aura hoki take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place a bet on football, live dealer, slots, or esports markets, we collect information necessary to verify your identity, process your payment, and comply with applicable regulations.

Our aura hoki privacy policy applies to all users accessing our platform from supported jurisdictions. We do not sell your personal data to third parties. We share information only with payment processors, identity-verification services, and regulatory authorities where required by law. Your account balance, transaction history, and game activity remain confidential and are encrypted on our servers.

If you have questions about how we handle your data, contact our support team through your aura hoki account.

What Data We Collect

Account Registration

We collect your full name, email address, phone number, date of birth, and residential address when you create an aura hoki account. We use this information to verify your identity and comply with anti-money-laundering regulations. Your email and phone are also used for account recovery and support communications.

Payment Information

When you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we collect transaction records including the amount, date, and payment method. We do not store your full payment credentials—those are handled securely by our licensed payment processors. Our aura hoki servers retain only a reference token and transaction confirmation.

Game and Betting Activity

We log every bet you place on our sportsbook (football, badminton, MotoGP, Liga 1, Piala Indonesia), every spin on our slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), every hand at our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and every esports market entry (Mobile Legends, Free Fire, PUBG Mobile). This data is stored to your account history so you can review your activity anytime. We also use aggregated, anonymized betting patterns to improve our platform and detect fraud.

Device and Network Information

We collect your device type (Android, iOS, browser), IP address, and approximate location (country/region level only) to detect unauthorized access and prevent fraud. We do not track your precise location. If you access aura hoki from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, we log the region for compliance purposes but not your street address or GPS coordinates.

Cookies and Tracking

Our aura hoki platform uses session cookies to keep you logged in and functional cookies to remember your preferences (language, theme). We do not use tracking cookies for advertising. Third-party analytics services may collect anonymized usage data (page views, session duration) to help us improve performance, but this data cannot identify you personally.

How We Use and Protect Your Data

Data Use on aura hoki

We use your data for four purposes: (1) to verify your identity and comply with anti-money-laundering and know-your-customer (KYC) regulations; (2) to process deposits, withdrawals, and game settlements; (3) to detect fraud and unauthorized access; and (4) to provide customer support. We do not use your data for marketing without your explicit consent. We do not sell your data to advertisers or data brokers.

Third-Party Processors

Our aura hoki platform relies on third-party services for payment processing, identity verification, and fraud detection. These processors are contractually bound to protect your data and use it only for the services we request. We do not share your data with unrelated third parties. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle your payment credentials directly; we receive only transaction confirmations.

Data Retention

We retain your account data (name, email, phone, address) for as long as your aura hoki account is active. We keep transaction records and betting history for at least seven years to comply with regulatory requirements. If you close your account, we retain anonymized data for fraud prevention and legal compliance but delete personally identifiable information within thirty days, except where law requires longer retention.

Your Rights

You have the right to access, correct, or request deletion of your personal data on aura hoki. You can download your account history, update your profile information, or request a data export through your account settings. To exercise these rights or file a complaint, contact our support team. We will respond to data-access requests within fourteen days. If you believe we have mishandled your data, you may also lodge a complaint with your local data-protection authority.

Security Measures

Our aura hoki platform uses encryption, firewalls, and regular security audits to protect your data. We require strong passwords and offer optional two-factor authentication for added security. Our staff access your data only when necessary to provide support or comply with legal obligations. We conduct annual penetration testing and maintain incident-response procedures to address any potential breaches.

Contact and Jurisdiction

If you have questions about our privacy practices, contact our support team through your aura hoki account. Our services are available only where local law permits. This privacy policy is governed by the laws of the jurisdictions in which we operate. We reserve the right to update this policy; changes will be posted on this page with an updated date. Continued use of aura hoki after changes constitutes your acceptance of the updated policy.